FAQ

How much is shipping cost?

All orders over $150 receive free shipping! All orders $150 and under will be charged a $9 flat rate fee.

Where do you ship to?

We only ship in the U.S. however you can check out our UK store on instagram @sunandmoongemsUK

Where do I pay for my live sale order?

After all live sales (via instagram) you will receive a link to check out via the website.

Where can I catch your live sales?

All live sales for U.S. shoppers are held on instagram @sunandmoongems

All shoppers outside the U.S. can visit our UK shop on instagram @sunandmoongemsUK

How long is the process and shipping time? Are my orders insured?

Live sale listings will take 1-2 days for your individual listing to be posted. Allow 3-5 days to process your payment and 5-10 days to ship your order. PLEASE NOTE: This is a total of 9-17 days for your invoice to be sent, payment to process & your order to be packed/shipped to you.

We do NOT begin the packing process until payment has been fully processed.(Expect shipping delays due to COVID-19).

When your order has been shipped you will receive a tracking number via email.

We make sure all orders are insured with USPS and added insurance can be added at checkout by choosing Route at checkout.

What delivery courier do you use? 

USPS

Can I return/exchange an item? 

Unfortunately, We do not accept returns or exchanges.

We will offer replacements or store credit on a case by case basis.

If i'm having questions or issues with my order who do I contact?

For all questions or concerns please send an email to help.sunandmoongems@gmail.com

or DM via Instagram!